Can-Am
Experience

Service:
Experiential Event Marketing & Logistics
Client:
Can-Am On-Road

Can-Am Experience

Service: Experiential Event Marketing & Logistics
Client: Can-Am On-Road

Objective:

1) Support the Can-Am dealer franchise network, generating repeat sales among current Can-Am Spyder owners and converting current two-wheel motorcycle owners and newly licensed three-wheel riders into new Can-Am three-wheel vehicle owners.

2) Provide product sales coaching to Can-Am dealer franchise staff to elevate their Can-Am brand loyalty, ensuring they have the knowledge and insights to provide their customers with the best possible buying experience.

Strategy:

Plan and execute a dealer-based experiential VIP-style test ride event tour visiting dealerships across the United States. Bring proven, three-wheel vehicle sales success techniques to dealerships in markets with higher volume potential.

Tactics:

Build a logistically-sound event schedule for the client that begins in late-winter and ends mid-summer, starting in the sunbelt and working north as the weather warms, finishing before the new model year announcements are made in late August.

  • 182 events in 2021 with 10 teams
  • 81 events in 2022 with 5 teams
  • 98 events in 2023 with 5 teams
  • 84 events in 2022 with 5 teams

Focus the events on Thursday - Saturday with Wednesday dedicated to cleaning and maintaining the event package and testing a strategically designed ride route, with Thursday focused on dealer staff product sales coaching.

  • Provide a full 1.5-2 hours for each ride session with a maximum of five guests per session to ensure a true VIP experience.
  • Ride Routes to follow the “UPS rule” of right-hand turns only as much as possible.
  • Must provide a variety of enjoyable landscapes and scenarios.
  • Must be at least 55-minutes long as three-wheel vehicles are ‘different’ and many riders only get comfortable and begin having fun after 30-minutes.
  • Never include a highway or freeway.
  • Conduct Pre-Ride Safety Orientation and practice on a closed course for every participant to ensure they are confident and competent to safety navigate public roads behind our ride guide.

Purchase and outfit enough event truck and trailer packages to complete the respective number of events in the time parameters designated.

  • The trucks and trailers must be large enough to carry four units, all branding elements, and equipment, while remaining nimble enough to fit in any size dealership parking lot.
  • Truck/Trailer package must be of the highest quality with combined GVW below 26000 lbs. to minimize commercial transportation complexity.

Recruit, train, and retain 20 passionate, trustworthy, safety minded, engaging, handlebar-loving event specialists.

Capture all participant waivers of liability and personal information digitally via Limelight data capture services and feed into network CRM system for lead generation follow up.

Provide a ‘sign-on-the-spot’ promotional offer following their ride to incentify guests at the time they are most excited about the product.

Look at every single aspect of the effort and ask, “what can go wrong?” Then adjust and eliminate or minimize anything that could go wrong to ensure every possible step has been taken to ensure everything goes right.

Develop an event guide to be shared with each hosting dealer franchise and present that guide virtually to ensure a full understanding of the program, roles & responsibilities, and expectations.

Results:

The Can-Am Spyder and Ryker vehicles are unique and cost more than traditional motorcycles, so the program had to prove why these machines are worth the extra look and consideration. Over the past two years, the program has provided nearly 4400 INCIDENT-FREE ride experiences. The VIP-style approach has led to a 17% conversion rate and introduced Can-Am three-wheel vehicles to a new segment of on-road vehicle customers. The program has also helped over 600 dealer franchise staff members become Can-Am on-road vehicle experts through our sales coaching sessions, elevating Can-Am brand love within stores to levels we can’t measure, yet know exist.

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